Frequently Asked Questions

How can I contact customer support?

You can reach us via our Contact Page, call +44 7418 623160, or email info@ovahia.com.
We are available Monday–Friday, 09:00–18:00 (London Time).

Where do you ship to?

We ship exclusively within the United Kingdom. At this time, we do not offer international shipping.

What are the shipping costs?

We offer FREE shipping on all UK orders. There are no hidden fees and no minimum order required.

How long will it take to get my order?

Our delivery timeline is:

  • Order cutoff time: 17:00 (5:00 PM) London Time
  • Handling time: 1–2 business days (Monday–Friday)
  • Transit time: 4–7 business days (Monday–Friday)
  • Estimated total delivery time: 5–9 business days.

For more details, please see our Shipping Policy.

Is my payment data safe with you?

Yes. All transactions on ovahia.com are secured with SSL encryption and processed through trusted payment providers. We do not store your full payment details.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

How long do I have to return an item?

We offer a 30-day return window from the date of delivery. Items must be unused and in their original condition and packaging.
For full details, please see our Refund Policy.

Where is my order?

Once your order has been shipped, you will receive a tracking email.

If your order hasn’t arrived within 3 business days after the expected delivery time, please contact us at info@ovahia.com and we’ll be happy to assist.

Contact Information

Store Name: Ovahia
Address: Unit A2, Lattersey Hill Trading Estate, Benwick Rd, Whittlesey, Peterborough PE7 2JA, United Kingdom
Email: info@ovahia.com
Phone: +44 7418 623160
Hours: Monday–Friday, 09:00–18:00 (London Time)