Shipping policy
At ovahia.com, we are committed to providing a smooth and reliable shopping experience for our customers across the United Kingdom. We proudly offer free shipping on all orders, with no hidden fees.
Territorial Scope
We currently ship exclusively within the United Kingdom. At this time, international shipping is not available.
Delivery Times
Below are our estimated delivery timelines:
- Order Cutoff Time: 17:00 (5:00 PM) (London Time). Orders placed after this time will be processed the next business day.
- Order Handling Time: 1 to 2 business days (Monday to Friday).
- Transit Time: 4 to 7 business days (Monday to Friday).
- Estimated Total Delivery Time: 5 to 9 business days.
Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays or peak seasons.
Carrier Services
Once processed, your order will be shipped via trusted UK carriers, including Royal Mail, DPD, UPS, or FedEx, depending on availability and location.
Shipping Costs
- Free Shipping: We offer free standard shipping on all orders within the United Kingdom.
- No minimum purchase required.
- No additional handling fees.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can use this tracking number to monitor your shipment's progress.
Delivery Issues
If you experience any issues with your delivery (such as delays, missing parcels, or incorrect items), please contact our support team as soon as possible. We are here to help ensure your order arrives safely.
Contact Information
Store Name: Ovahia
Address: Unit A2, Lattersey Hill Trading Estate, Benwick Rd, Whittlesey, Peterborough PE7 2JA, United Kingdom
Email: info@ovahia.com
Phone: +44 7418 623160
Customer Service Hours: Monday to Friday, 09:00 to 18:00 (London Time)