Refund policy
At ovahia.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with a simple and transparent return process.
Return Policy Overview
Return Window: You have 30 days from the day you received your order to initiate a return. We offer a 30-day no-questions-asked return policy to ensure a worry-free shopping experience.
Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
Territorial Scope: This Return and Refund Policy applies specifically to purchases made within the United Kingdom.
Return Costs
For Defective Products:
There is no cost to the customer. This applies if the product is incorrect, damaged during shipping, or defective in any way. Ovahia will cover the return shipping costs in these cases.
For Customer Remorse:
If you changed your mind, ordered the wrong item, or no longer want the product, you will be responsible for the actual return shipping cost. Shipping fees are non-refundable.
Restocking Fee:
We do not charge any restocking fees (£0).
How to Return an Item
Contact Us:
Email our support team at info@ovahia.com with your order number and reason for return to receive return instructions.
Pack Your Item:
Securely pack the item in its original packaging, including all accessories, tags, and documents.
Send it Back:
Once approved, ship the item using the instructions provided by our support team.
Refund Process
Inspection:
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
Refund Timeline:
If approved, your refund will be processed within 7 days. The amount will be credited back to your original payment method.
Exchanges
The fastest way to get the item you want is to return your current item. Once your return is accepted, you can place a new order.
Contact Information
Store Name: Ovahia
Address: Unit A2, Lattersey Hill Trading Estate, Benwick Rd, Whittlesey, Peterborough PE7 2JA, United Kingdom
Email: info@ovahia.com
Phone: +44 7418 623160
Customer Service Hours: Monday to Friday, 09:00 to 18:00 (London Time)